Service Animals and Emotional Support Animals

Nov 30, 2018

Even landlords with a no pet policy are required under the law to make reasonable accommodations to allow persons with a physical or mental disability to keep a service or emotional support animal and cannot charge a fee or additional rent to such persons. 

Licensees should address this topic with the landlord or seller and be prepared to respond to inquiries about accepting a tenant with a service or emotional support animal.  Outright denials to accept tenants with these types of animals can result in charges for violating the law.

Service animals are dogs trained to work or perform tasks for the person with a disability.  Emotional support animals can be any animal and need not be trained to do any specific task but assists a person with a physical or mental impairment.

If the disability is apparent, you cannot ask for specific details or additional documentation from the prospective tenant.  If the disability is emotional support, you can ask for a letter from a physician, social worker or psychologist.  However, you cannot request to see the medical records of the individual or ask the individual to define the emotional support issue.

These rules also apply when conducting an open house!