The focus is to make sure that any interaction with the consumer is positive to the best of our ability and we are aware of any cultural differences between us and accommodate those differences without any discriminatory actions. We must be aware of the fair housing laws and apply them to every aspect of our dealings with the buyer, seller, landlord, tenant, etc. How do I know I am culturally competent? How to interact with people from other cultures effectively with respect and dignity. Why should I try to understand the culture of others? Why it is important to make a sincere effort to understand the culture of others. **The entire class will be a discussion of how to identify and implement what we learn about ourselves in the course to better improve our interaction with the consumer and create a better experience for buyer, seller, landlord, tenant, etc. The history and legacy of segregation and its impact in the housing sector. The impact of the fair housing laws on our business and what we need to implement to be better agents with a clear understanding of the fair housing laws and the appreciation of other cultures in our business practice. ** We will be providing the Agency Disclosure Form, Property Conditions Disclosure Form, Housing Anti- Discrimination form, etc. in many different available languages for them to have a better understanding of how we will be working with or representing them. APPROVED FOR 3 HOURS CE ---------------------------------------------------- CE Credits by LIVE DISTANCE EDUCATION (ZOOM) requires that you have both a microphone and a camera in order to earn CE Credit Registrants will receive ZOOM LINK AND INSTRUCTIONS 24 hours prior to start.

Run your business like a professional practice and gain market share! Provides the building blocks to: Create an effective business plan. Build support structures and using assistants and teams. Prospect successfully and tap into niche markets. Develop policies to avoid risk. Includes 7.5 Hours CE Credit ------------------------------------------------------- CE Credits by WEBINAR/ZOOM requires that you have both a microphone and a webcam in order to earn CE Credit