Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

 

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

Helpful Listing Tips

Feb 21, 2024
• All listings must be entered before midnight of the day after their Listing Date. (302)

OneKey® MLS Transitioning to CoreLogic®'s MLS Platform, Matrix

Feb 7, 2024
OneKey® MLS Board of Managers is excited to announce that in the fourth quarter of 2024, all OneKey® MLS Participants and Subscribers will be transitioning to CoreLogic®'s MLS Platform, Matrix.

MLS-Touch is Now Available for Stratus Users

Jan 30, 2024
OneKey® MLS recently announced the launch of MLS-Touch, your MLS on the Go for Stratus users.  

Compliance Reminder: You Must Link Your Listings to Public Records to Avoid a Fine

Jan 24, 2024
Rule 306.1 Substantially Complete and Accurate Information

FastStats - Now Available for All Stratus Users

Jan 3, 2024
Easily access Local Market Updates, Monthly Indicators, the ShowingTime Showing Index, and an Annual Report for regional and local geographic areas with an interactive map.

Are your Listings Compliant?

Dec 6, 2023
MLS Stratus has recently rolled out a new feature that provides a WARNING MESSAGE if a potential violation that could result in a fine is found in the Public Remarks on a listing.

What to Know About Coming Soon and TOM Status

Nov 8, 2023
OneKey® MLS has provided a refresher on a few important listing statuses, to serve as a reminder for all Subscribers on how to use “Coming Soon” and “TOM” NAR-mandated statuses correctly. 

Tips For New MLS-Touch Stratus Users

Sep 27, 2023
Here are some helpful MLS-Touch user tips that will help you set up your new app-exclusive MLS on the Go account

MLS-Touch is now live for Stratus Users

Sep 13, 2023
OneKey® MLS is pleased to announce that MLS-Touch, your MLS on the GO, is now available for Stratus users.

MLS Customer Service FAQ

Sep 6, 2023
Q. What is a Coming Soon listing, and can the property be shown while it is in the Coming Soon status? 

REMINDER: Update Your Preferred Primary Contact Information

Aug 30, 2023
Beginning on August 31st, your preferred contact phone number will be publicly displayed on OneKeyMLS.com, our consumer-facing property search portal.

OneKey® MLS Rules Compliance

Aug 16, 2023
It is imperative to be compliant with OneKey® MLS Rules.

Compliance Refresh: Branding

Aug 2, 2023
307.1 - All images, documents, and Other Information that are attached to a Listing, including by link or reference, or which are otherwise submitted for publication in the MLS Compilation,

Reminder - Lockbox One Day Codes Not Available to OneKey MLS Subscribers

Jul 26, 2023
Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued to such persons to prevent their unauthorized use by any unauthorized person.

OneKey® MLS Compliance Regarding Offer Presentations

Jul 19, 2023
The Cooperating Broker or their representative has the right to participate in the presentation to the seller or lessor of any offer they secure to purchase or lease unless instructed otherwise by the seller in writing.

Compliance Refresh - 306.3 Improper Use of Data Fields

Jul 12, 2023
Public Remarks are for description purposes only, similar to what would be in an ad. 

410.8 Maintaining Security

Jul 4, 2023
Each Participant and Subscriber shall be made aware that it is essential to maintain the security of the access devices issued to such persons in order to prevent their unauthorized use by any person not so authorized

Compliance Refresh - Listing Maintenance: 311 Reporting of Closings and Status Changes

Jun 21, 2023
311.1 The Listing Participant is responsible for the timely and accurate filing of sales and closing information with the MLS.

Compliance Refresh - Listing Maintenance (Changes)

May 25, 2023
All price changes, extensions, compensation changes, withdrawals, or cancellations of any listing contract must be in writing and signed by the person(s) authorized to sell the property

Compliance Refresh - Summary of a Few of the Most Common Rule Violations

May 18, 2023
Enter a listing before midnight of the day after their Listing Date.