Customer Service Tips

We are here to help you make the most of your Multiple Listing Service (MLS) experience. View exclusive member tips provided by OneKey® MLS Customer Service to learn about rules, regulations, and upcoming changes to your MLS.

NOTICE: The information on this page may not be current. The archive is a collection of content previously published by Long Island Board of REALTORS® (LIBOR). Archive pages are not updated and may no longer be accurate. Users must independently verify the accuracy and currency of the information found here. LIBOR disclaims all liability for any loss or injury resulting from the use of the information or data found on this page.

May Success Team Frequently Asked Questions

Jun 4, 2025, 10:42 AM

Title : May Success Team Frequently Asked Questions

When can I credit myself as both listing and buyer's agent on a listing?

A listing agent may be credited as the buyer's agent only in a dual agency arrangement, provided that informed written consent is obtained from both parties and signed representation agreements are in place. If these conditions are not met, the buyer's agent field must indicate "Non OneKey Agent" (Agent ID: 8888).

Can I disclose commission on rental listings?

Per section 5 of Rules & Procedures, no compensation may be included in OneKey MLS listings, this includes the remarks section, regardless of property type. Listings found to be out of compliance are subject to an automatic fine.

How do I search for seasonal rentals?

When searching in Rentals, you may choose to use Lease Term (select Seasonal), narrow further with Months or Seasons Available, and may want to include Seasonal Rent or Off Season Rent as part of your search criteria (the three latter fields may be added to the screen by clicking Add in Additional Fields at the bottom of your search screen). Looking to make that a houseboat rental? Include that option in Property Subtypes.

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